Congratulations to Yana Haralanova of Repcor for being named the 2019 Representative Professional of the Year!
Yana is a key player at the Repcor agency and serves clients in Northern California. She is also a very active member of the DPHA Marketing Committee and had a major hand in helping to create the needs of the upcoming DPHA website rollout. This is just a sample of the support and passion Yana gives back to the industry.
Here is what some of Yana’s clients' testimonials:
- Yana offers a personal, one on one approach to sales and knows her customers well.
- She always gives her sales managers a heads up if she sees a problem coming and always does what she can to help a showroom succeed.
- Yana is the consummate sales professional. She expects nothing but greatness of herself and the service she provides. She is very strategic in her thoughts, so success doesn’t come by accident, it comes through planned execution.
There is no better time than the holidays to reminisce on the past year. Thank you to everyone that has helped support DPHA and the many changes of 2019. May you have a merry holiday filled with warmth and happiness.
Congratulations to Steven Weinberg of California Faucets for being named the 2019 DPHA Manufacturer Professional of the Year!
Steven is one of the few that has worked the trifecta of our industry; as a dealer, an independent rep and now works with one of our manufacturers. He is a past President of DPHA and as California Faucet’s National Sales Manager, he received several nominations in this category. If we had to boil his work into two words, it would be “Steven Cares”. That message rang loud and clear across the comments received, but here are a few:
- Steven is a leader, sales manager, coworker, father and friend. His dedication, loyalty and commitment are visible in every area of his life.
- He puts himself in the salesperson’s shoes, considers their perspective and strives to assist them.
- Steven always plays a strategic role and doesn’t worry about what competitors do. He continues to help his rep agencies to be more successful in the field and truly cares.
Congratulations to the Level 5 team for being named the 2019 DPHA Representative Agency of the Year! Level 5 covers southern California and is led by Sam Coker and John Matlack, with the field support of Val, Lester and Megan. This group was recognized for their ability to “get it done." With several associates coming from showrooms, they understand the needs from the ground level. Some feedback from client nominations:
- The team has strength in their training and believes in driving business to their dealer partners through lunch and learns, CEU’s and cocktail mixers.
- Level 5 has key managers in each part of their territory allowing coverage to be top tier and handled in a timely and respectful manner.
- They make their dealers' lives easier by resolving issues in the field and their ability to bird dog late orders.
Congratulations to the team at Icera for receiving the 2019 DPHA Customer Service Department of the Year Award! Some comments that were included in the nominations are:
- Icera is always diligent and never passes the buck when helping a client.
- Their customer service department works closely with homeowners to resolve issues in the field, easing the stress on our shoulders.
- Icera customer service provided white glove LTL shipment to an elderly client that developed an issue with a 20-year-old model. With the nearest dealer being 300 miles away, the team did what they needed to do to help a loyal customer in need.
Decorative Plumbing Supply, Inc. is a decorative plumbing showroom family-owned by Jeff and Diane Steves. It has been in operation since 1993 and is locally known for providing personal and attentive service as well as excellent products in various styles and price ranges.
The state-of-the art 7000sf showroom is equipped with fully furnished vignettes, a shower demonstration area with Thermasol steam, more than a dozen bathtubs, several faucet displays, vanities, lighting, toilets, bath accessories and cabinet hardware.
The Steves’ family values shine brightly throughout their business, making their industry partnerships equally as strong. The only marketing tool needed for their success is exceptional customer service (the stunning showroom design is a mere bonus.) The team at DPS believes there is room for everyone in this industry and continuously support others as a reflection of their stance.
