The DPHA Representative Agency of the Year Award recognizes firms for their:
- Training programs
- Customer service
- Involvement and support of the industry
- Demonstrated ability to create value for lines and showrooms
In each of the above criteria, Associate Sales has excelled. The agency's staff spends countless hours training designers and builders about the products they represent, which in turn enables those designers and builders to be well versed when they come to DPHA member showrooms. Associated Sales takes care of the little details - helping to assure displays are current and installed properly, and conducting product knowledge sessions after these new displays are in place. They also tailor their training so that it can be customized for an individual or for a group.
Associate Sales also has both inside and outside personnel to better service their showroom partners. Obtaining information for RGAs, products, technical requirements, quotes and order tracking is only a phone call away to Associated Sales, and this most certainly helps in saving showrooms both time and hassles. The agency is extremely active in the industry. It participates with ASID, NKBA AIA, and NARI, while helping to train remodelers which results in additional support for showrooms. Associated Sales also conducts CEU events with dealers and are actively involved on the Board level with industry organizations. Few requests are out of bounds, in fact, Associated Sales once drove a sink from California to Arizona to help a showroom out.
Testimony to the quality of service provided to both manufacturers and showroom can be seen by the longevity of Associated's customer relationships. The agency has represented four of its major lines for more than 20 years and has repeatedly helped their clients improve their marketing efforts and outreach. The staff of 10 professionals are passionate about what they do every day and they take great pride in their ability to exceed both manufacturer and showroom expectations. DPHA is honored to have Associated Sales named as its 2016 Representative Agency of the Year.