The Reasons Why Infinity Drain Was Named 2016 Customer Service Department of the Year

The DPHA Customer Service Department of the Year Award recognizes a customer service department based on responsiveness, courtesy, knowledge, their ability to go above and beyond and overall performance.  In his book, Hug Your Customer, former DPHA Conference keynote speaker Jack Mitchell relates that every time a mistake is made it actually represents an opportunity to exceed your customer's expectations.  That mindset is pervasive among the customer service representatives at Infinity Drain.  The dedicated crew has countless stories of customers with problems caused by installation error, missing parts and other problems that Infinity Drain uses to turn lemons into lemonade.  Need a custom solution to fix a problem?  It's not an issue for Infinity Drain; their bottom line goal is to make sure their customers are always happy.

A pillar of Infinity Drain's customer service is that whoever answers the phone can resolve most technical questions they might be presented.  Everyone who works at Infinity Drain understands the technical performance of the company's products, from the comptroller to the warehouse manager, and they are ready to assist if needed.  This serves two purposes.  It reduces wait time for customers - in fact, rarely will anyone be put on hold.  Second, it provides a level of service that most competitors can't match.  The Infinity Drain team has a unique ability to explain technical concepts simply, efficiently and effectively.

Another factor contributing to the success of Infinity Drain's customer service team is the diverse backgrounds of team members.  They come from the showroom, manufacturing and representative sides of the industry.  As such, they have walked in the shoes of many of the customers who call or have had to address customer complaints, and subsequently understand how frustrating it is for someone who has purchased a product that is not functioning properly and can't find a solution.   Infinity Drain has received numerous testimonials from customers who express their heartfelt appreciation after dealing with a company that above all else cares.  It's just another reason that Infinity Drain was recognized as the 2016 DPHA Customer Service Department of the Year.