Did You Know? Just Because You Missed the 2016 Annual Conference Doesn't Mean You Have to Miss the Content

Although we posted this notice in the November 18th, 2016 issue of Connections, after talking with many of our members over the past 3 or 4 weeks, this item bears repeating.  So many DPHA members were thoroughly impressed with the quality of content presented at the 2016 Annual Conference, they wanted us to share the experience and knowledge with their coworkers. Now here's their chance. DPHA has posted the following videos on the DPHA web site:

• Donald Miller: Mother Goose was Right: How to Tell Compelling Stories that Earn the Trust of Your Clientele

• Jill Schiefelbein: Friends, Romans and Clients: Lend Me an Ear - Listen More, Sell More

• Kerry Singh: Delivering Exceptional Customer Service (Even on Mondays)

To view the videos, log on to the membership only side of www.dpha.net,
click on the 2016 Conference Videos menu tab and then click on the link of
the video you wish to view. If you need your login information and/or the
password for the videos, please email Jim Babbitt at jbabbitt@dpha.net.