During the past several years, hundreds of people have taken the DPHA Recognition Program sample test, and yet no one has come close to getting all the answers correct on their first try (or second or third, for that matter). Many of our readers are under the impression that the DPHA Education Manuals are for people just starting out in our industry. Although that is certainly the target audience for many of our manuals, newcomers are not the only audience or the only demographic that can benefit from the content, sales tips and technical guidance offered in DPHA Education Manuals.
The manuals help showroom sales professionals become better. Taking a second or even third look through the material helps jog memories that make you a better and more trusted advisor to your clients.
The DPHA Education Manuals are also the source for the DPHA Recognition Program, which recognizes DPH showroom professionals for their product knowledge and sales expertise. The program is available only to DPHA members. Each Recognition Program exam is based on information contained in the DPHA Education Manuals, and each exam relates to an individual product category (e.g. lavatory faucets, tubs, cabinet hardware, etc.). To be recognized in each category, participants must answer 100% of the questions correctly. DPHA issues certificates to those participants who successfully pass all of the plumbing, hardware and general knowledge programs electronically, and sends desk nameplates to those who complete all 22 tests successfully. For more information on the DPHA Recognition Program, visit the member's side of www.dpha.net.
So how about trying something during a few of those "kick back" moments during the summer? As we said before, hundreds of people (both members and non-members alike) have tried taking our Recognition Program sample test over the past several months, and no one has come even close to passing the test, which includes one question from 21 of our current 22 Recognition Program tests. Needless to say, the results have been entertaining, fun and informative. So go ahead, click here and see how you do.
As long as you enter your email address correctly, you should get an email almost immediately letting you know your results, and you may take the test as often as you like. The results will be known only to yourself and Jim Babbitt, and he knows how to keep a secret. On the other hand, if someone successfully completes the sample test on their first attempt, Jim will be sure to announce that fact in an upcoming issue of Connections. So sit back, grab another cup of coffee and see how you do. Or do you really think you know it all?
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