The Faces-of-Our-Future Program Recognizes Audrey R. Friedlander from Millers Elegant Hardware

The DPHA Faces-of-Our-Future Program recognizes up-and-coming influencers in the decorative plumbing and hardware business. This program will profile DPHA members with 10 or less years of experience. Each month from June through October 2018, members will be inducted into the Faces-of-Our-Future Club, and their stories will be featured in DPHA's weekly newsletter, Connections. This week we recognize Audrey R. Friedlander, Sales Consultant at Millers Elegant Hardware in Boca Raton, FL.

Audrey started in the DPH industry three years ago as an assistant to a very "seasoned" sales consultant, and within months she was already creating spec books, working up orders, and gobbling up PK sessions.  In other words, she was hooked.  According to one of her nominators, Audrey not only successfully maintained the retired co-worker's customer base, but has successfully built her own.  Audrey doesn't balk at going to job sites.  She will make deliveries if needed, and she continually goes above and beyond the "call of duty" for her customers. As another of her nominators noted, "As Audrey's passion has grown, so has her need to understand the rest of the industry.  I see Audrey to be part of our next generation."  

Connections: How long have you been in the DPH industry?

Audrey: I have been working in the industry for three years now and I have absolutely fallen in love with it. 

Connections: What has surprised you about the industry?

Audrey: The biggest surprise I have experienced within this industry is how intricate and vast it is. It's amazing how so much of what we do intertwines within the fashion industry.

Connections: What is the biggest challenge you have faced in our industry?

Audrey: The greatest challenge I have experienced within the DPH industry is the effects of the Internet. That challenge has allowed me to hone in on my own values and the value of what showrooms and the consultants can bring.  

Connections: What do you enjoy about being in this industry?

Audrey: There are many aspects of the DPHA that I admire: the social aspect, the ever-changing trends and the opportunities for growth not only within the industry but also the growth within myself. Being part of DPHA has really elevated me as an individual.

Connections: Anything else you would like to add?

Audrey: I have come to realize within the industry that creating relationships is key. I truly enjoy the personal one-on-one experience, learning about my clients and what their visions aspire to. This industry has also taught me the importance of creating relationships with the people I count on the most. My amazing crew at Millers Elegant Hardware and all the reps out there that are always eager to help if I have a question or if I am in a plumbing/ hardware emergency. As well as the designers and contractors who continue to support my growth and believe in me!  

If you would like to nominate someone for inclusion in the Faces-of-Our-Future program, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at jbabbitt@dpha.net or fax to 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?