The Reasons Why Americh Was Named DPHA's 2018 Customer Service Department of the Year

Americh's Lynn Hardy tells the story about a dealer who was working with a blind client.  After discussing their options, it was determined that it was in the best interest of the consumer to have her visit the factory and sit in the molds so that she could make the most informed decision possible.  Not only did the customer come to the plant and spend time in the molds, she got used to the feel of acrylic and then consulted with Americh's plumbing department in order to work out the custom locations for the air jets and controller. Needless to say, the potential client left the company's North Carolina facility a very happy customer!  

 

The ability and willingness to go above and beyond, and even exceed, the most demanding of expectations remains a hallmark of Americh's, and that is one of the reasons why DPHA honored the company with the 2018 Customer Service Department of the Year Award.  

 

Providing excellent customer service is a core belief, and continues to be an enduring tenet that each person at the company believes and practices on a daily basis.  Whether a new or long-time customer (or in some cases, not even a customer), their attitude when dealing with issues is to strive to make the situation the best bathing experience possible, even when problems arise.  They are passionate about what they do, and of course, who they serve.

 

As one of their independent representatives says, "Yes, we will help you, is the answer you always seem to hear from Americh's customer service department.  While we all know the saying that the 'customer is always right' is false, it is usually true that the customer feels happy when they are done with most Americh customer service phone calls.  Friday afternoon or Wednesday at noon, a customer or consumer is always talking to a staff member who has the attitude that their personal name is on the product."   

 

"How can I help?" is a question that is always asked, and the depth of experience that Americh's customer service representatives have allows them to troubleshoot over the phone in many instances.  Knowledgable and even cheerful, the attitude of the staff helps even the most stressful situations end on a happy note.

 

What makes the Americh customer service department (which also includes their outside rep force) so good?  Simple, they care.  Another example of this "above and beyond" service involved an elderly customer whose doctor recommended purchasing a tub to help with her chronic bath pain.  At one point, the tub wouldn't turn on so the rep drove for more than an hour (on their day off) to the customer's house to discover that the tub simply was no longer plugged in, and that even if the customer had been aware that this was the issue, she would not have been able to reach the plug.  When the customer apologized profusely for the trouble, the rep's simple response was "Not a problem at all - that's who I am, and what Americh is". 

 

Again, our congratulations to the entire team at Americh Corporation!