Friday, November 9, 2018

The Reasons Why D'Antoni Sales Group Was Named 2018 DPHA Representative Agency of the Year


The DPHA Representative Agency of the Year Award recognizes firms for their:
  • Training programs
  • Customer service
  • Involvement and support of the industry
  • Professionalism
  • Demonstrated ability to create value for lines and showrooms
In each of the above criteria, D'Antoni Sales Group excels.  Covering Kentucky, Tennessee, Indiana and Ohio, Traci D'Antoni does more than just "sell" - she builds long-lasting relationships with her customer base, a significant reason her agency not only survives, but thrives, since it began in 2004.   Having come from a showroom background, Traci knows not only how to interact with people in a positive way, but she is extremely diligent in taking ownership of problems that may arise in the field and strives to resolve them in a satisfactory manner for all parties involved.  As Traci told us, "Having a small agency gives me the ability to react quickly and to let the dealers know they are dealing with a decision maker, not a sales person." 
 
As one of the manufacturers that D'Antoni Sales Group represents said, "Traci is always available for her customers and specifiers.  She offers a deep knowledge of a wide variety of plumbing and hardware items from working in a showroom for a number of years, as well as representing a wide variety of products.  She provides solid lines of communication between the end users, dealers, installers and manufacturers.  And she most certainly offers knowledgeable and credible field support, when needed."
 
Traci also uses the training programs of the manufacturers she represents, as well as the DPHA Education Manuals, in every aspect of her daily work.  She is committed to educating the showrooms she calls on, and continually strives to stimulate showroom personnel to not only be the best that they can be, but to take pride in their industry and their careers in it.  According to another manufacturer, she is also terrific with the A&D community, helping them understand, and thereby apply, a large array of plumbing and hardware products in their designs.
 
Traci has always been involved in Midwestern NKBA chapters, and once she joined DPHA, dove in head first.  She joined a few committees right away, and was the Education Committee Co-Chairperson from the fall of 2015 until the fall of 2018.  She also was elected to the 2016 Board of Directors, where she still serves, was the Association's Secretary in 2018, and has served on the Executive Committee since the fall of 2017.
 
Traci's commitment to DPHA is more than just that though, it is a passion.  As Traci wrote, "Being a participating member of DPHA helps keep me connected to other areas of the country and keeps me informed of new trends in the industry.  I also feel that serving on the Board is a way of giving back while at the same time paying it forward to the next generation of decorative plumbing and hardware professionals. I want everyone in the industry to have a voice, no matter how small a business or how remote an area."
 
It is for all of these reasons, and so many more, that DPHA was delighted to have D'Antoni Sales Group named its 2018 Representative Agency of the Year.

No comments:

Post a Comment