Here are some tips for communicating while protecting yourself and others by wearing a mask:
- Body language is key to effective communication and serves to create first impressions with your clients. Relax your shoulders and try not to cross your arms. You want to appear as welcoming and relaxed. We often show this by smiling, but clients and customers won’t be able to see your smile under your mask.
- Smile anyway. While masks cover up the smile itself, a genuine smile will make its way to your eyes. Happiness can be seen by raised eyebrows, raised cheeks and those dreaded crow’s feet.
- Watch your tone of voice. Tone can be just as impactful as the words you use. Things may be busy and stressful right now but try not to let it be reflected in your voice. Consider speaking with more vocal inflection to better get your point across.
- Carefully select your words. While non-verbal communication is extremely important, our emotions are going to be a bit more hidden under a mask.
- Don’t be afraid to talk with your hands. Hand gestures can increase the retention of information presented.
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