Accurate Lock and Hardware Founder and Chairman Ron Salvatore likes
to tell a story about a customer who called at 4 p.m. and needed a
custom piece of hardware to be made immediately and shipped for arrival
the next day. Accurate was a new company at that time, but every team
member stayed late and met the customer's deadline. The custom piece
shipped that night.
The ability and willingness to go above and beyond and even exceed
the most demanding of expectations remains a hallmark of Accurate Lock
and Hardware to this day, and that is one of the reasons why DPHA
honored the company with the 2017 Customer Service Department of the
Year Award.
Accurate Lock and Hardware is a go-to resource for DPHA members
that sell hardware. Their product quality is first rate. Their sales
engineers and account representatives have decades of experience and are
well versed in CAD, Solidworks and other manufacturing-based
disciplines. The expertise of the staff helps assure that even
incorrectly specified orders are corrected before a product is made.
Every member of the Accurate team must also work in the factory,
which helps to assure that they know how Accurate's products are made.
This experience enables every person to confidently answer customer
questions and provides showrooms the ability to partner with Accurate to
develop custom solutions.
Accurate understands that mistakes, however rare, are also
opportunities to shine. One showroom that nominated Accurate for the
Customer Service of the Year Award wrote, "I had an overdue P.O. for
custom-made pivots and received a revised ship date. The products did
not arrive on time. When I called a second time, Accurate found my
order had it out the door in 24 hours and shipped it overnight at their
own expense."
Everyone on Accurate's team has the ability to walk a customer
through all of their lock functions so they can ensure that orders are
correct. Not only are Accurate team members knowledgeable, they are
friendly and proactive. Accurate's team, the company's commitment to
technology and their passion ensure that customers receive the right
solution for even the most challenging need. It's not uncommon for
Accurate's customers to say, "How did you do that?"
Again, our congratulations to the entire team at Accurate Lock and Hardware!
