The DPHA Education Committee, under the astute leadership of Fred Felder (Simon's Supply) and Kelly DeSola (Watermark Designs) has updated the DPHA Steam Systems manual, one of 22 volumes that comprise the DPHA Education Program. The Steam Systems manual not only explains how a steam system works, design considerations and a steam system's different components, but the myriad of reasons why a steam system is something everyone who is remodeling their bathroom should consider including in their project.
The information is presented in point-by-point format. Included are suggested questions that sales professionals need to ask to help obtain a better understanding of customer needs and preferences and to earn their customer's trust. There is also a quiz at the end of each module that can be used as a tool to evaluate information learned.
Throughout the manual, suggestions appear to help sales associates establish better emotional connections with potential clients and customers. The DPHA Education Program serves dual purposes. One is to explain the technological, performance and aesthetic differences in premium and luxury products featured in decorative plumbing and hardware showrooms, and the other purpose is to offer guidance for sales professionals to appeal to the needs, demands and dreams of luxury consumers.
The DPHA Education Program is comprised of a series of manuals to familiarize and educate showroom sales staff, manufacturer representatives, manufacturer customer service representatives and others new to the decorative plumbing and hardware industry. Each manual is a training guide that introduces baseline product information to enable showroom staff and others to become familiar with terminology, sales techniques, basic operations and common problems.
It should also be noted that the Education Program manuals form the basis for DPHA's Recognition Program that offers comprehensive tests for plumbing and hardware categories. The program provides a medium for decorative plumbing and hardware professionals to hone their craft, recognize individuals that have expanded their industry knowledge and provide opportunities for showrooms and others to promote continuing education among their team members.
Other modules in the DPHA Education Program include: Accessories, Adorning the Door, Bath Furniture, Bathroom Lighting, Baths (Tubs), Cabinet and Architectural Hardware, Care and Maintenance, Door Hinges, Drains, Finishes, Greening the Bath, Kitchen Faucets, Lavatory Faucets, Locks, Latches and Door Hardware Trim, Multipoint Locks, Protecting the Door, Showers, Shower Systems and Tub Valves, Sinks, Supplies and Waste Assemblies, Universal Design and Water Closets & Bidets.
Members can view the new Steam manual by going to the Association's website, www.dpha.net, going to the Members Portal and then following the path "Education > Description & Manuals". If you need your login information, simply send your email request to Rebekah Covay at rebekah@dpha.net.
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